FAQ

 

Frequently Asked Questions

Where are your products manufactured? anchor up

We manufacture 100% of our products in our Logan, Utah facility. When you order from us, you can rest assured that you are talking to and dealing with the people who actually make your labels. There is a growing trend on the internet where “label shops” appear to offer a huge variety of label products when, in fact, they are only middle men who manufacture very little or none of their own products!

What if I’m not satisfied with my labels? anchor up

If our products fail to meet your expectations we will offer credit for other labels or replacement of your labels. Please contact us within 2 weeks of receiving your order to take advantage of this offer. Our Satisfaction Guarantee covers manufacturing defects, production quality issues, and material problems. It does not cover customer artwork issues such as spelling errors. Keep in mind that you should be able to “catch” any artwork problems before receiving your labels because we ALWAYS send an email proof for approval BEFORE running any job.

How do I get a quote? anchor up

Call us toll-free at 800-559-4046 or email us your artwork via Submit Artwork. We can provide you with pricing in minutes while you’re on the phone. After-hour submissions will be processed the next business day.

How do I place an order? anchor up

The best way to place an order with us is to call us toll-free at 800-559-4046 or send us a purchase order via email to Order labels. We require a 50% deposit to get started on the order. The remaiing balance is due prior to shipping the labels. We accept VISA, MASTERCARD, and AMEX over the phone or PayPal online.

Will I receive a Proof before my job is run? anchor up

Yes. We will email a PDF proof at actual size 1:1 prior to printing. You must approve the proof before we print the labels. We will send the proof within 2 business days after receiving 50% deposit.

What is a “Short-Run” label order? anchor up

A “Short-Run” in our end of the business typically means a run of less than 5000 pieces. The majority of our orders are for 500 pieces and less. Our average order amount is 200 pieces.

How long does it take to manufacture my labels? anchor up

Our standard turnaround is 5 business days from receipt of order to shipping the job. Orders must be in by Noon Mountain Time to be considered received that day. Orders received after the Noon cutoff are considered received the following day.

NOTE: Proofs must be turned around (approved) on the same day they are sent in order to meet our 5 day turnaround. Every day added to the proof turnaround will be an additional day added to the ship date.

An order received by us on 11:00 am Tuesday will ship the following Tuesday afternoon (as long as the proof is approved on the day it is sent).

Can I get my labels faster? anchor up

YES. Expedite Delivery is available as follows:

Same Day Turnaround

1 - Day Turnaround

2 – 4 Day Turnaround

Must be quoted at time of request. Cost is dependent on turn-around time and shop availability.

Is there a minimum order for labels? anchor up

No. We have no minimum order amounts for any part. You can order Qty-1 and up on any part.

Are there any die or tooling charges for my labels? anchor up

No. There are never any die or tooling charges on any labels that we manufacture.

Can I order a Custom Label Type that’s not listed in your Labels by Material section? anchor up

YES. We are happy to manufacture any material combinations that you desire. Our Labels by Material section represents the material combinations that we recommend because we have found them to be exceptional in appearance, durability, and performance. Call us to discuss your custom label yype needs.

What file formats do you accept? anchor up

Vector file formats
Made up of lines and curves. Can be scaled to any size without degradation.

Adobe Acrobat Document (*.pdf) (recommended)
Adobe Illustrator Artwork 8.01 or previous * (*.ai,*.eps) (recommended)
AutoCAD – (*.dwg) AutoCAD 2000 (recommended)
Windows Enhanced Metafile (*.emf)
Windows Metafile (*.wmf)

* Convert all text to outlines/paths before submitting.

What colors can you print? anchor up

We offer a large selection of spot colors. Our color chart shows the colors with the Pantone equivalent. Although they are not actual Pantone colors we feel we have matched our colors to the closest Pantone color. If you do not see a color you need we can produce any color by combing our standard colors.

We also offer full color or process color (CMYK) printing.